Frequently Asked Questions
Orders placed before noon are fulfilled the same day. We choose a courier or InPost parcel lockers as the delivery method. The package should therefore arrive the next day in the case of an order placed before noon or within 2 business days in the case of orders placed in the afternoon.
You have 30 days to return the goods, regardless of the reason. Although outside our home country – Poland – we cannot afford to cover the return cost. However, in Europe, we might be able to help you with checking the best return cost and creating the shipment label.
Please use our contact page and explain the details of the claim. Please also add the order number in the subject of your e-mail.
Unless specifically described, we always ship goods with the tracking possibility. Before contacting us, please check the shipment status and add 1-2 days of patience if the package is in the local courier’s hands. Please also double-check if you placed the right delivery address. Please, remember that we won’t be able to change the delivery address after shipping the goods.
We use standard VISA, and Mastercard but you can use PayPal. We’re also working on enabling Klarna payment possibility.
We ship from Poland, EU where all the products are ready and waiting for your order.
Please double-check if you have the right coupon code and double-check the reason for not applying it. If you still believe this shall work but it’s not, please reach out to us and use the ‘COUPON’ subject in the contact form.
Our boxes fit perfectly into the Kallax shelving system from Ikea. This means that they measure 33x38x33 cm (where 38 cm is the depth).
At BOXIA.WORLD we always use bubble wrap inside and a sturdy cardboard box outside to make sure your product reaches even the most remote locations.
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